Shipment
Shipping & Delivery (EU & Switzerland)
At a glance
Shipping to the EU & Switzerland (no UK). Transit time: 3–4 business days (AT 3–4, CH 3–5) after dispatch.
Shipping fee: €0.00 – we cover shipping. Every parcel is insured up to the order value and trackable.
Discreet, unbranded packaging. Contact: info@rosefinejewellery.com.
Carriers
- Austria: Österreichische Post
- Rest of EU & Switzerland: DHL
Processing time (cut-off)
Orders placed before 1:00 pm are usually dispatched the same or next business day.
Transit times
| Region | Carrier | Transit after dispatch |
|---|---|---|
| Austria | Österreichische Post | 3–4 business days |
| EU (excl. AT) | DHL | 3–4 business days |
| Switzerland | DHL | 3–5 business days |
Shipping costs
€0.00 on all orders within the EU & Switzerland (no shipping to the UK).
Insurance & tracking
- Parcels are insured up to the full order value.
- Tracking link via email once handed over to the carrier.
- Signature on delivery may be required for higher-value orders.
Discreet packaging
Neutral outer packaging without branding. Inside: premium jewellery box – perfect for gifting.
Duties & taxes
- EU: No customs duties or import taxes.
- Switzerland: Delivered DAP. Swiss VAT, duties and any brokerage/advance fees are collected by the carrier and payable by the recipient.
Payment
We accept Apple Pay, Bancontact, BLIK, EPS, Google Pay, Klarna, Mastercard, PayPal, Visa.
FAQ: Do you offer Cash on Delivery?
No. We don’t offer COD. EPS is an instant online bank transfer (Austrian online banking), not cash on delivery.
FAQ: How fast do you ship?
Orders placed before 1:00 pm are usually dispatched the same or next business day.
FAQ: Where do I get my tracking?
You’ll automatically receive an email with the tracking link once the parcel has been handed over to Österreichische Post or DHL.
